Improving talent performance management at a large conglomerate
Overview
Our experts engaged with a leading conglomerate in the MENAP region, with over 4,000 employees, focused on transforming their talent performance management strategy. The existing performance system overly emphasized appraisals and ratings, neglecting employee development. Additionally, the process was encumbered by multiple inefficiencies in both procedure and software.
Services Provided
- Data collection and analysis
- Employee & leadership interviews & focus groups
- Process reengineering
- Software workflow audit
Problem
The client’s performance management system was heavily focused on appraisals and ratings, resulting in a lack of emphasis on employee development. The system was also bogged down by cumbersome processes and software inefficiencies. Key issues included redundant steps in the 360-degree feedback mechanism and time-consuming data entry requirements that contributed little to decision-making.
Solution
We conducted an in-depth analysis of the performance review process and employee compensation data, identifying key areas of improvement. Through dozens of interviews with employees and leadership, we gained valuable insights into areas that needed improvement and user experiences. Our recommendations included:
Shifting the focus from ratings to employee development
Streamlining the performance review process
Enhancing the performance management software to eliminate unnecessary data entry
Impact
Our strategic recommendations led to a significant transformation of the performance management system. By shifting the focus towards employee development and refining the processes and software, we reduced the rating cycle time by 30 days. This not only enhanced efficiency but also fostered a more development-centric approach to employee performance management, aligning with the client’s broader organizational goals.
Results
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