Improving talent performance management at a large conglomerate
Overview
Our experts engaged with a leading conglomerate in the MENAP region, with over 4000 employees, centered on transforming their talent performance management strategy. The existing performance system overly emphasized appraisals and ratings, neglecting employee development. Additionally, the process was encumbered by multiple inefficiencies in both procedure and software.
Services Provided
Data collection and analysis
Employee & leadership interviews & focus groups
Process reengineering
Software workflow audit
Problem
The client’s performance management system was heavily focused on appraisals and ratings, resulting in a lack of emphasis on employee development. The system was also bogged down by cumbersome processes and software inefficiencies. Key issues included redundant steps in the 360-degree feedback mechanism and time-consuming data entry requirements that contributed little to decision-making.
Solution
We conducted an in-depth analysis of the performance review process and employee compensation data, identifying major pain points. Through dozens of interviews with employees and leadership, we gained insights into areas needing improvement and user experiences. Our recommendations included:
- Shifting the focus from ratings to employee development
- Streamlining the performance review process
- Enhancing the performance management software to eliminate unnecessary data entry
Reduced review cycle time by 30 days
Reduced time to complete review documents by 10%
Impact
Our strategic recommendations led to a significant transformation of the performance management system. By shifting the focus towards employee development and refining the processes and software, we reduced the rating cycle time by 30 days. This not only enhanced efficiency but also fostered a more development-centric approach to employee performance management, aligning with the client’s broader organizational goals.
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